Difference between revisions of "Clean Install Windows"
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[[File:Open_Catznip_Settings.png]] | [[File:Open_Catznip_Settings.png]] | ||
− | ==Yes, delete my chat logs== | + | ==Yes, it's ok to delete my chat logs..== |
* If you wish to '''delete all chat logs''' as well as removing the settings, delete ALL folders in the '''right pane'''. | * If you wish to '''delete all chat logs''' as well as removing the settings, delete ALL folders in the '''right pane'''. | ||
[[File:Catznip_Settings.png]] | [[File:Catznip_Settings.png]] | ||
− | ==No! Don't delete my chat logs== | + | ==No! Don't delete my chat logs..== |
* If you '''do not wish to delete all chat logs''', in the '''right pane''', delete the '''user_settings''', '''logs''' and '''browser_profile''' folders. | * If you '''do not wish to delete all chat logs''', in the '''right pane''', delete the '''user_settings''', '''logs''' and '''browser_profile''' folders. | ||
* Enter each of the user named folders one by one (trinity_dejavu in the following screenshot) and delete ONLY the '''browser_profile''' folder and all '''XML''' files. It may help to sort the folder view by type. | * Enter each of the user named folders one by one (trinity_dejavu in the following screenshot) and delete ONLY the '''browser_profile''' folder and all '''XML''' files. It may help to sort the folder view by type. |
Revision as of 11:40, 29 August 2014
A clean install is a manual procedure that removes the viewer, all cache, configuration files and replaces it with a completely fresh install. If you are doing this as part of a viewer update, then we recommend you follow ALL of the steps in order.
If you are not installing a newer version of Catznip then you should read our Troubleshooting Guide first.
Do NOT attempt to follow these instructions while the viewer is running
Note : Any icons show in Windows Explorer may not match those on your computer. Images are for guidance only, please read the instructions carefully.
Contents
Remove settings
- Windows Vista, 7 and 8 : Press the Windows Key + R and enter %appdata%/Catznip
Yes, it's ok to delete my chat logs..
- If you wish to delete all chat logs as well as removing the settings, delete ALL folders in the right pane.
No! Don't delete my chat logs..
- If you do not wish to delete all chat logs, in the right pane, delete the user_settings, logs and browser_profile folders.
- Enter each of the user named folders one by one (trinity_dejavu in the following screenshot) and delete ONLY the browser_profile folder and all XML files. It may help to sort the folder view by type.
Manually Clear the Cache
If you have opted to place the cache in a custom location, navigate to that location and remove ALL files. If not ...
- Windows Vista, 7 and 8 : Press the Windows Key + R and enter %localappdata%/Catznip
- In the folder that opens up, right pane, select any file, press CTRL + A to select all and then SHIFT + DELETE. This will remove all of the cache files. It may take several minutes.
Remove and Reinstall
- Press Windows Key + R and enter control appwiz.cpl (This works on all versions of Windows).
- This will open Add/Remove Programs. Select Catznip from the list and uninstall as normal.
- Download the Latest Release and install as normal.