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| − | A clean install is a manual procedure that removes the viewer, all cache, configuration files and replaces it with a completely fresh install. If you are doing this as part of a viewer update, then we recommend you follow ALL of the steps below in order.
| + | #REDIRECT [[Clean Install Windows]] |
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| − | If you are not installing a newer version of Catznip then you should read our [[Troubleshooting Guide]] first. We recommend you start the viewer after each step and check if that step solved your problem, you might not need to complete all steps.
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| − | =Windows=
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| − | These instructions require the use of windows explorer. This can be started by pressing the '''Windows Key + E'''.
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| − | ==Remove settings==
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| − | ==Manually Clear the Cache==
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| − | If you have opted to place the cache in a custom location, navigate to that location and remove ALL files. If not ...
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| − | * '''Windows Vista, 7 and 8 :''' Press the '''Windows Key + R''' and enter '''%localappdata%/Catznip'''
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| − | [[File:Open_Catznip_Cache_Location.png]]
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| − | * '''Windows XP :''' ... um .. magic.
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| − | * In the folder that opens up, '''right pane''', select any file, press '''CTRL + A''' to select all and then '''SHIFT + DELETE'''. This will remove all of the cache files. It may take several minutes.
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| − | [[File:Catznip_Cache_Folder.png]]
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| − | ==Remove and Reinstall==
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| − | * Press '''Windows Key + R''' and enter '''control appwiz.cpl''' (This works on all versions of Windows).
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| − | [[File:Add_Remove_Programs.png]]
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| − | * This will open Add/Remove Programs. Select Catznip from the list and uninstall as normal.
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| − | [[File:Uninstall_Catznip.png]]
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| − | * Download the [[Latest Release]] and install as normal.
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| − | =Linux=
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| − | The following commands can be entered into a console and should be fine regardless of distribution (although we do only use / test on the latest Ubuntu).
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| − | ==Remove settings==
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| − | ==Remove the cache==
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| − | ==Remove and Reinstall==
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| − | * Download the [[Latest Release]] and install as normal.
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| − | =Apple OSX=
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| − | ==Remove settings==
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| − | ==Remove the cache==
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| − | ==Remove and Reinstall==
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| − | * Drag the Catznip icon from Applications to the Trash.
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| − | * Download the [[Latest Release]] and install as normal.
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