Clean Install Windows

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Are you reading the correct page for you operating system? Windows - OSX - Linux

A clean install is a manual procedure that removes the viewer, all cache, configuration files and replaces it with a completely fresh install. If you are doing this as part of a viewer update, then we recommend you follow ALL of the steps in order.

If you are not installing a newer version of Catznip then you should read our Troubleshooting Guide first.

Do NOT attempt to follow these instructions while the viewer is running

Note : Any icons show in Windows Explorer may not match those on your computer. Images are for guidance only, please read the instructions carefully.

Remove settings

  • Windows Vista, 7, 8 and 10 : Press the Windows Key + R and enter %appdata%/Catznip

Open Catznip Settings.png

Yes, it's ok to delete my chat logs..

  • If you wish to delete all chat logs as well as removing the settings, delete ALL folders in the right pane.

Catznip Settings.png

No! Don't delete my chat logs..

  • If you do not wish to delete all chat logs, in the right pane, delete the user_settings, logs and browser_profile folders.
  • Enter each of the user named folders one by one (trinity_dejavu in the following screenshot) and delete ONLY the browser_profile folder and all XML files. It may help to sort the folder view by type.

Catznip My Settings.png

Manually Clear the Cache

If you have opted to place the cache in a custom location, navigate to that location and remove ALL files. If not ...

  • Windows Vista, 7, 8 and 10 : Press the Windows Key + R and enter %localappdata%/Catznip

Open Catznip Cache Location.png

  • In the folder that opens up, right pane, select any file, press CTRL + A to select all and then SHIFT + DELETE. This will remove all of the cache files. It may take several minutes.

Catznip Cache Folder.png

Remove and Reinstall

  • Press Windows Key + R and enter control appwiz.cpl (This works on all versions of Windows).

Add Remove Programs.png

  • This will open Add/Remove Programs. Select Catznip from the list and uninstall as normal.

Uninstall Catznip.png