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Second Life Support
We do not provide dedicated support staff, and while we will always try and be helpful if we can, if you need help or support for anything that is not Catznip or RLVa specific then your first port of call should be the official Second Life support services.
- Second Life support portal
- Second Life Answers
- Knowledge Base
- Second Life Forums
- Premium account holders can also contact support directly.
Linden Lab do not support any third party viewers so it is in your best interest when communicating with Lab support staff to resolve a generic Second Life issue that you a switch to a Linden provided viewer and not mention Catznip at all.
Catznip Specific Help & Support
Using Catznip? Make sure you are using the Latest Release (R12.2). Help > About in the viewer will tell you what you are using.
To join or open the Catznip Group from in the viewer, top menu click Help > Catznip Support Group. You can also paste the following in chat in the viewer and click the link that appears.
secondlife:///app/group/0ca3355c-c72c-4db5-d2e2-79127a134d55/about
Never install one of our Previous Releases to see if that fixes your problem, we only support the Latest Release.
We will always try to help where we can but time is limited and we could easily spend all day helping people out with general Second Life problems or queries. If you really really need to contact us personally then the preferred way is to drop a notecard on Catznip in world. Yes this is an alt, but it has been our experience that when people either IM or drop notecards on us we (completely unintentionally) forget about it until much later.
If you want to peek if we’re online you can search for Trinity Dejavu or Kitty Barnett but if we’re not or can’t respond then please do just send offline IMs and notecards to Catznip instead. If we’re pre-occupied might still ask you to drop a notecard on Catznip as a reminder.
Kitty is worried this will sound mean or dismissive, but really we prefer to set a realistic expectation; If we can – or have the time to – we probably will help, but if it’s outside of the “Catznip – or RLVa – scope” then there is a good chance we will just refer you to the Second Life Forums or Knowledge Base, unless you are made from chocolate, then we will just eat you. Om nom nom.
