Catznip Help & Support
Using Catznip? Make sure you are using the Latest Release ( ). Help > About in the viewer will tell you what you are using. Check out the Troubleshooting Guide and Frequently Asked Questions and don't forget to follow us on .
To join or open the Catznip Viewer group from in the viewer, top menu click Help > Catznip Support Group. You can also paste the following in chat in the viewer and click the link that appears.
We will always try to help where we can but time is limited and we could easily spend all day helping people out with general Second Life problems or queries. Please report all bugs on the Catznip JIRA.
Second Life Support
We do not provide dedicated support staff, and while we will always try and be helpful if we can, if you need help or support for anything that is not Catznip or RLVa specific then your first port of call should be the official Second Life support services.
- Second Life support portal
- Second Life Answers
- Knowledge Base
- Second Life Forums
- Premium account holders can also contact support directly.
Linden Lab do not support any third party viewers so it is in your best interest when communicating with Lab support staff to resolve a generic Second Life issue that you a switch to a Linden provided viewer and not mention Catznip at all.
Kitty is worried this will sound mean or dismissive, but really we prefer to set a realistic expectation; If we can – or have the time to – we probably will help, but if it’s outside of the “Catznip – or RLVa – scope” then there is a good chance we will just refer you to the Second Life Forums or Knowledge Base, unless you are made from chocolate, then we will just eat you. Om nom nom.