Difference between revisions of "Clean Install Windows"
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{{Clean Install Header}} | {{Clean Install Header}} | ||
+ | '''Note :''' Any icons show in Windows Explorer may not match those on your computer. Images are for guidance only, please read the instructions carefully. | ||
__TOC__ | __TOC__ | ||
+ | |||
=Remove settings= | =Remove settings= | ||
+ | These settings files are common to all accounts in use on the computer. | ||
+ | * '''Windows Vista, 7 and 8 :''' Press the '''Windows Key + R''' and enter '''%appdata%/Catznip''' | ||
+ | [[File:Open_Catznip_Settings.png]] | ||
+ | * If you wish to '''delete all chat logs''' as well as removing the settings, delete ALL folders in the '''right pane'''. | ||
+ | [[File:Catznip_Settings.png]] | ||
+ | |||
+ | * If you '''do not''' wish to '''delete all chat logs''', in the '''right pane''', delete the '''user_settings''', '''logs''' and '''browser_profile''' folders. | ||
+ | * Enter each of the user named folders one by one (trinity_dejavu in the following screenshot) and delete ONLY the '''browser_profile''' folder and all '''XML''' files. It may help to sort the folder view by type. | ||
+ | [[File:Catznip_My_Settings.png]] | ||
=Manually Clear the Cache= | =Manually Clear the Cache= | ||
If you have opted to place the cache in a custom location, navigate to that location and remove ALL files. If not ... | If you have opted to place the cache in a custom location, navigate to that location and remove ALL files. If not ... | ||
− | |||
* '''Windows Vista, 7 and 8 :''' Press the '''Windows Key + R''' and enter '''%localappdata%/Catznip''' | * '''Windows Vista, 7 and 8 :''' Press the '''Windows Key + R''' and enter '''%localappdata%/Catznip''' | ||
[[File:Open_Catznip_Cache_Location.png]] | [[File:Open_Catznip_Cache_Location.png]] | ||
− | |||
* In the folder that opens up, '''right pane''', select any file, press '''CTRL + A''' to select all and then '''SHIFT + DELETE'''. This will remove all of the cache files. It may take several minutes. | * In the folder that opens up, '''right pane''', select any file, press '''CTRL + A''' to select all and then '''SHIFT + DELETE'''. This will remove all of the cache files. It may take several minutes. | ||
[[File:Catznip_Cache_Folder.png]] | [[File:Catznip_Cache_Folder.png]] | ||
+ | |||
=Remove and Reinstall= | =Remove and Reinstall= |
Revision as of 12:48, 31 July 2013
A clean install is a manual procedure that removes the viewer, all cache, configuration files and replaces it with a completely fresh install. If you are doing this as part of a viewer update, then we recommend you follow ALL of the steps in order.
If you are not installing a newer version of Catznip then you should read our Troubleshooting Guide first.
Do NOT attempt to follow these instructions while the viewer is running
Note : Any icons show in Windows Explorer may not match those on your computer. Images are for guidance only, please read the instructions carefully.
Remove settings
These settings files are common to all accounts in use on the computer.
- Windows Vista, 7 and 8 : Press the Windows Key + R and enter %appdata%/Catznip
- If you wish to delete all chat logs as well as removing the settings, delete ALL folders in the right pane.
- If you do not wish to delete all chat logs, in the right pane, delete the user_settings, logs and browser_profile folders.
- Enter each of the user named folders one by one (trinity_dejavu in the following screenshot) and delete ONLY the browser_profile folder and all XML files. It may help to sort the folder view by type.
Manually Clear the Cache
If you have opted to place the cache in a custom location, navigate to that location and remove ALL files. If not ...
- Windows Vista, 7 and 8 : Press the Windows Key + R and enter %localappdata%/Catznip
- In the folder that opens up, right pane, select any file, press CTRL + A to select all and then SHIFT + DELETE. This will remove all of the cache files. It may take several minutes.
Remove and Reinstall
- Press Windows Key + R and enter control appwiz.cpl (This works on all versions of Windows).
- This will open Add/Remove Programs. Select Catznip from the list and uninstall as normal.
- Download the Latest Release and install as normal.