Clean Install

A clean install is a manual procedure that removes the viewer, all cache, configuration files and replaces it with a completely fresh install. If you are doing this as part of a viewer update, then we recommend you follow ALL of the steps below in order.

If you are not installing a newer version of Catznip then you should read our Troubleshooting Guide first. We recommend you start the viewer after each step and check if that step solved your problem, you might not need to complete all steps.

Windows

These instructions require the use of windows explorer. This can be started by pressing the Windows Key + E.

Linux

The following commands can be entered into a console and should be fine regardless of distribution (although we do only use / test on the latest Ubuntu).