Difference between revisions of "Catznip Second Life Viewer"

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* [http://catznip.com/privacy/ Privacy Policy] : Our privacy policy.
 
* [http://catznip.com/privacy/ Privacy Policy] : Our privacy policy.
 
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|[[File:Catznip 512.png|128 px|center|Catznip Feature Documentation|link=:Category:Features]]
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|[[File:RLVa 512.png|128 px|center|RLVa Documentation|link=:Category:RLVa]]
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|[[:Category:Features|Catznip Features]]
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|[[:Category:Development]]
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|[[:Category:RLVa]]
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==Second Life Support==
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{{SupportHeader}}
We do not provide dedicated support staff, and while we will always try and be helpful if we can, if you need help or support for anything that is not Catznip or [[RLVa]] specific then your first port of call should be the official Second Life support services.
 
 
 
* [https://support.secondlife.com/ Second Life support portal]
 
* [http://community.secondlife.com/t5/Second-Life-Answers/ct-p/Answers Second Life Answers]
 
* [http://community.secondlife.com/t5/English-Knowledge-Base/tkb-p/English_KB%40tkb Knowledge Base]
 
* [http://community.secondlife.com/t5/Forums/ct-p/Forums Second Life Forums]
 
* Premium account holders can also [https://support.secondlife.com/contact-support/ contact support] directly.
 
 
 
==Catznip Specific Help & Support==
 
[[File:update_256.png|64 px|left|Make sure you are running the latest Catznip release.|link=http://catznip.com/downloads/]]Using Catznip? Make sure you are using the latest release. '''Help > About''' in the viewer will tell you what you are using. Download the latest from [http://catznip.com/downloads/ here]. '''Never install an old version to see if that fixes your problem.'''
 
 
 
To join or open the [https://my.secondlife.com/groups/0ca3355c-c72c-4db5-d2e2-79127a134d55 Catznip Group] from in the viewer, top menu click '''Help > Catznip Support Group'''. You can also paste the following in chat in the viewer and click the link that appears.
 
 
 
<pre>secondlife:///app/group/0ca3355c-c72c-4db5-d2e2-79127a134d55/about</pre>
 
 
 
We will always try to help where we can but time is limited and we could easily spend all day helping people out with general Second Life problems or queries. If you really really need to contact us personally then the preferred way is to drop a notecard on [https://my.secondlife.com/catznip Catznip] in world. Yes this is an alt, but it has been our experience that when people either IM or drop notecards on us we (completely unintentionally) forget about it until much later.
 
 
 
If you want to peek if we’re online you can search for Trinity Dejavu or Kitty Barnett but if we’re not or can’t respond then please do just send offline IMs and notecards to [https://my.secondlife.com/catznip Catznip] instead. If we’re pre-occupied might still ask you to drop a notecard on [https://my.secondlife.com/catznip Catznip] as a reminder.
 
 
 
''Kitty is worried this will sound mean or dismissive, but really we prefer to set a realistic expectation; If we can – or have the time to – we probably will help, but if it’s outside of the “Catznip – or [[RLVa]] – scope” then there is a good chance we will just refer you to the [http://community.secondlife.com/t5/Forums/ct-p/Forums Second Life Forums] or [http://community.secondlife.com/t5/English-Knowledge-Base/tkb-p/English_KB%40tkb Knowledge Base], unless you are made from chocolate, then we will just eat you. Om nom nom.''
 
 
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==Catznip Features==
 
  
==Developer Documentation==
 
  
  
  
 
[[Category:Support]]
 
[[Category:Support]]

Revision as of 15:07, 2 April 2012

Catznip R6.jpg

Welcome to the main support and documentation portal for the Catznip Viewer, a third party graphical client for Second Life. The viewer is listed in the official Third Party Viewer Directory.

 
Catznip Feature Documentation
Catznip Developer Documentation
RLVa Documentation
Catznip Features Category:Development Category:RLVa

Catznip Help & Support

Make sure you are running the latest Catznip release.
Using Catznip? Make sure you are using the Latest Release (R12.2). Help > About in the viewer will tell you what you are using. Check out the Troubleshooting Guide and Frequently Asked Questions and don't forget to follow us on Twitter.

To join or open the Catznip Viewer group from in the viewer, top menu click Help > Catznip Support Group. You can also paste the following in chat in the viewer and click the link that appears.

secondlife:///app/group/0ca3355c-c72c-4db5-d2e2-79127a134d55/about

Discord Group : https://discord.gg/rxKQMG7

We will always try to help where we can but time is limited and we could easily spend all day helping people out with general Second Life problems or queries. Please report all bugs on the Catznip JIRA.

If you really really need to contact us personally then you can search for Coffee Pancake or Kitty Barnett but if we’re not online or can’t respond then please do just send offline IMs and notecards.

Never install one of our Previous Releases to see if that fixes your problem, we only support the Latest Release.

Second Life Support

We do not provide dedicated support staff, and while we will always try and be helpful if we can, if you need help or support for anything that is not Catznip or RLVa specific then your first port of call should be the official Second Life support services.

Linden Lab do not support any third party viewers so it is in your best interest when communicating with Lab support staff to resolve a generic Second Life issue that you a switch to a Linden provided viewer and not mention Catznip at all.

Kitty is worried this will sound mean or dismissive, but really we prefer to set a realistic expectation; If we can – or have the time to – we probably will help, but if it’s outside of the “Catznip – or RLVa – scope” then there is a good chance we will just refer you to the Second Life Forums or Knowledge Base, unless you are made from chocolate, then we will just eat you. Om nom nom.